Legal
Privacy Policy Transparent information about how we process and protect your data.
General information and controller
Below we would like to inform you about our privacy policy. Here you will find information about the collection and use of personal data when using our website. We observe the applicable data protection law for Germany. You can retrieve this statement at any time on our website. We expressly point out that the transmission of data on the Internet (for example in the case of communication by e-mail) has security gaps and can not be completely protected against access by third parties. The use of the contact details of our imprint for commercial advertising is expressly not desired, unless we had previously given our written consent or there is already a business relationship. The provider and all persons named on this website hereby object to any commercial use and disclosure of their data.
Scope and responsible body
The responsible for the collection, processing and use of personal data of the website visitor is the
Park-Klinik Birkenwerder GmbH & Co. Betriebs KG
Hubertusstr. 22
16547 Birkenwerder
Telephone: 03303 / 513-4000-0
Email: info@pk-bw.de
Represented by its general partner Park-Klinik Birkenwerder Verwaltungs GmbH, which in turn is represented by its managing director Dr. med. Ursula Tanzella.
Data Protection Officer
We have appointed a data protection officer.
Knittel Akademie für Datenschutz & Compliance
Patrick Knittel
Mescheder Weg 57
13507 Berlin
Telephone: 030-5522 8166
Email: dsb@knittel-compliance.de
You can reach our data protection officer at the address above or by email.
Basis of data processing
The Park-Klinik Birkenwerder GmbH & Co. Betriebs KG complies with the provisions of the General Data Protection Regulation (DS-GVO), the Federal Data Protection Act (BDSG), the Telecommunications Digital Services Data Protection Act (TDDDG) and all other data protection regulations relevant to this website. Definitions of the terms used (eg “personal data” or “processing”) can be found in Art. 4 DS-GVO.
Recipients of your data
Depending on the function you use, your data is processed on our behalf or passed on to the following recipients:
- STRATO GmbH, Berlin (hosting of the website, see “Data storage and processing for accessing internet presence”)
- Terminland GmbH, Wiesbaden (online appointment booking)
- synMedico GmbH, Kassel (digital admission form “Infoskop”)
- Microsoft Ireland Operations Limited, Dublin, Ireland (video consultation via Microsoft Teams)
- Google Ireland Limited, Dublin, Ireland (Google Analytics, Google Maps; only with your consent) and YouTube, LLC, USA (videos; only with your consent)
Transfer to third countries. With Google Analytics, Google Maps and YouTube a transfer of data to the USA cannot be ruled out. There is a risk that US authorities may access the data and that your rights as a data subject can be enforced there only to a limited extent. These services are only used with your consent, which you can withdraw at any time via “Cookie settings” in the footer.
Visiting this website
Data storage and processing for accessing internet presence
In order to improve the quality of our websites, we store data about the individual access to our pages for statistical purposes. When accessing the website, such data is automatically stored in log files and possibly processed, which your browser automatically transmits to the server hosting the content. These are in detail:
- Name of the called web page, file
- Date and time of the request, amount of data transferred, message about successful retrieval,
The access method / function desired by the requesting computer,
The input values transmitted by the requesting computer (eg file name), - the operating system used by the user,
The browser type used by the user, including the version number, - The URL from which the file was requested / requested
- Search terms and used search engine.
These data are collected on the server of our hosting provider STRATO GmbH, Otto-Ostrowski-Straße 7, 10249 Berlin, Germany. For security reasons, to detect and defend against attacks, STRATO stores visitors' IP addresses for a maximum of 7 days. We ourselves only have access to anonymised access logs of the last 6 weeks in the hosting customer area, which do not allow conclusions about specific persons. These data are not merged with other data sources that could identify individuals. The legal basis is Art. 6 (1) lit. f GDPR (legitimate interest in the technical stability and security of the website).
SSL or TLS encryption
For security reasons and to protect the transmission of confidential content that you send to us as a site operator, our website uses an SSL or. TLS encryption. Thus, data that you submit via this website, for others not readable. You will recognize an encrypted connection at the “https: //” address bar of your browser and at the lock icon in the browser bar.
Forms and appointment booking
Contact form
Data submitted via the contact form, including your contact details, will be stored to process your request or to be available for follow-up questions. A disclosure of this data will not take place without your consent. The processing of the data entered into the contact form takes place exclusively on the basis of your consent (Art. 6 (1) lit. a GDPR). A revocation of your already given consent is possible at any time. For the revocation is sufficient an informal message by e-mail. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation. Data submitted via the contact form will remain with us until you request us to delete it, revoke your consent to storage or you no longer need to retain your data. Mandatory statutory provisions – especially retention periods – remain unaffected.
Online appointment booking (Terminland)
On the appointment page you can book an appointment with us online. For this purpose we embed the appointment calendar of Terminland GmbH, Kreuzberger Ring 44a, 65205 Wiesbaden, Germany. When you open the page, a connection to the servers of Terminland is established; among other things, your IP address is transmitted. The calendar is loaded without separate consent because it is necessary to provide the online appointment booking service you have expressly requested (Art. 6 (1) lit. b GDPR; insofar as information is accessed on or stored in your device, Section 25 (2) no. 2 TDDDG).
When you book an appointment, Terminland processes on our behalf the data you enter during the booking process: the type of consultation (on site, by telephone or by video), the type of appointment (initial consultation, follow-up or check-up), the type of treatment you have selected, the selected appointment, first name, last name, date of birth, telephone number and email address, your choice of lead time for the appointment reminder by email and – voluntarily – your town or city. Mandatory fields are marked with * in the form. The purpose is to arrange, organise and carry out your appointment, including appointment confirmation and reminder by email. The reminder by email is a fixed part of every booking; you can only choose when it is sent. A data processing agreement pursuant to Art. 28 GDPR is in place with Terminland.
The legal basis for arranging the appointment is Art. 6 (1) lit. b GDPR (taking steps prior to entering into a contract at your request). By selecting a type of treatment you tell us your concern. Since this information may allow conclusions about your health, the processing is, to that extent, based on Art. 9 (2) lit. h GDPR (provision of health care). You can also arrange an appointment by telephone or email.
Your appointment data will be deleted as soon as it is no longer required to organise and carry out your appointment and no statutory retention obligations apply. If our contract with Terminland ends, Terminland deletes the data eight weeks after the end of the contract. The appointment confirmation is sent to you by email without encryption.
If you choose a video consultation, it is held via Microsoft Teams (Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland). The legal basis is Art. 6 (1) lit. b GDPR and, insofar as health data is discussed, Art. 9 (2) lit. h GDPR.
Digital admission form (Infoskop)
The appointment confirmation contains a link to a digital admission form for your initial consultation. The form is provided by synMedico GmbH, Wilhelmshöher Allee 300, 34131 Kassel, Germany (software “Infoskop”), which processes the data on our behalf. A data processing agreement pursuant to Art. 28 GDPR is in place with synMedico GmbH; under this agreement the data is processed exclusively within the EU/EEA. The purpose is to prepare your initial consultation.
The form may contain information about your health. The legal basis is Art. 6 (1) lit. b GDPR (taking steps prior to entering into a contract at your request) and, to the extent that health data is concerned, Art. 9 (2) lit. h GDPR (provision of health care). The data is stored only for as long as it is required for this purpose or statutory retention obligations apply.
Review form
On the patient reviews page you can submit a review of your treatment. In doing so, we process your name, your email address, the selected treatment, your star rating, your review text and the time of submission. The purpose is to check and publish your review and to be able to contact you if we have any questions.
The legal basis is your explicit consent, which you give via the checkbox in the form (Art. 6 (1) (a) GDPR and – since stating a treatment allows conclusions about your health – Art. 9 (2) (a) GDPR).
Every review is checked by us before it is published. We publish your first name and the initial of your last name, the treatment, the star rating, the review text and the month and year of submission. Your email address is neither published nor passed on to third parties. We are notified of new reviews by email; this notification only contains the treatment and the star rating.
The data is stored on the web server of our hosting provider STRATO, including backup copies, and remains there until you withdraw your consent or we delete the review. You can withdraw your consent at any time with effect for the future; an informal email to info@pk-bw.de is sufficient. Your review will then be removed. The lawfulness of the processing carried out until the withdrawal remains unaffected.
On the same page we also show reviews that were originally published on Google Maps, via eKomi or on estheticon.de, likewise with a shortened name. If you are the author of such a review and would like it removed, an informal email is also sufficient.
External media
Privacy YouTube
For integration and presentation of video content, our website uses plugins from YouTube. Provider of the video portal is the YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. The videos are loaded only after your consent to the category “External media” and after you click “Play”; we use the domain youtube-nocookie.com for this. Only then is a connection to YouTube’s servers established. YouTube will find out which of our sites you’ve visited. YouTube may associate your browsing behavior directly with your personal profile should you be logged into your YouTube account. By logging out beforehand you have the option to prevent this. The legal basis is your consent under Art. 6 (1) lit. a GDPR in conjunction with Section 25 (1) TDDDG, which you can withdraw at any time via “Cookie settings” in the footer. For details on how to handle user information, please refer to the YouTube Privacy Policy at https://policies.google.com/privacy.
Google Maps (map and 360° tour)
On the page “Clinic” we show a map of our location (directions), and on the page “Clinic tour” a 360° tour, both embedded via Google Maps. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The map and the tour are loaded only after you have consented to the category “External media”. Only then is a connection to Google’s servers established, and Google receives, among other things, your IP address and the information that you visited this page; cookies may also be set. A transfer to the USA cannot be ruled out. The legal basis is your consent under Art. 6 (1) lit. a GDPR in conjunction with Section 25 (1) TDDDG, which you can withdraw at any time via “Cookie settings” in the footer. For details, please refer to Google’s privacy policy at https://policies.google.com/privacy.
Your rights
Right to complain to the competent authority
As the person affected, in the event of a breach of data protection law, you have a right of appeal to the competent supervisory authority. The competent supervisory authority is the State Commissioner for Data Protection and for the Right to Inspect Files of Brandenburg (Landesbeauftragte für den Datenschutz und für das Recht auf Akteneinsicht Brandenburg), Stahnsdorfer Damm 77, 14532 Kleinmachnow, Germany. A list of all data protection authorities and their contact details is available at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.
Right to object
Insofar as we process your data on the basis of Art. 6 (1) lit. f GDPR (legitimate interests), you have the right to object to this processing at any time on grounds relating to your particular situation (Art. 21 GDPR). We will then no longer process the data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims. For this purpose, an informal message to the contact details above is sufficient.
Right to data portability
You have the right to have data that we process on the basis of your consent or in fulfillment of a contract automatically to you or to third parties. The provision is made in a machine-readable format. If you require the direct transfer of data to another person in charge, this will only be done to the extent technically feasible.
Right to information, correction, blocking, deletion
You have the right at any time within the scope of the applicable legal provisions to provide free information about your stored personal data, source of the data, their recipients and the purpose of data processing and, if necessary, a right to correct, block or delete this data. In this regard and also to further questions on the subject of personal data, you can always contact us via the contact options listed in the imprint.
As of: 10/2026
Make an appointment.
Our experienced specialists in plastic and aesthetic surgery take the time for your wishes and questions. Book your consultation at Park-Klinik Birkenwerder near Berlin – for more well-being and quality of life.
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